Useful answers before you hand over a device.

Many standard repairs are completed the same day when parts are in stock. Ordered parts, specialist work and extended testing take longer. Your online time is for drop-off, not guaranteed completion.

Payment is made with the team after the repair and before collection, unless a parts deposit or different arrangement has been agreed. The website does not take repair payments.

Warranty varies by repair and part. The team explains the applicable cover before collection. Accidental damage, liquid ingress and unrelated faults are not covered.

Bring the device without accessories unless the accessory is relevant to the fault or the team asks for it. A charger may help with an intermittent charging issue.

A standard repair should not erase data, but no storage device is risk-free. Back up important data before drop-off whenever the device allows it. Do not send a password or PIN through the website.

Some investigations carry an inspection or diagnostic fee, especially when work is declined or a device cannot be repaired. The team confirms any fee before accepting the device.

We use genuine parts where available and appropriate. When quality OEM parts are the practical alternative, we explain that choice and any device messages or limitations before work.

No. Huddersfield is an ad-hoc, on-demand service by prior arrangement. The online form books Selby drop-offs only.

No York office is presented for HAD-TECH. York is a service area, with repairs handled through the Selby workshop.

Submit a free hold request from the listing. We check stock and contact you. A device is not reserved until the team confirms it, and collection is from Selby.